MANAGEMENT SERVICES

PROPERTY MAINTENANCE

The property management team, superintendents, and other staff members play an integral part of fostering a sense of community in a building. To deliver on this objective, our management team will:

• Develop a schedule and checklist for routine inspections and maintenance to ensure the cleanliness of the building, the proper operation of all building systems, and staff accountability.
• Provide a straightforward and rapid response to service requests, mechanical failures, and unsafe conditions.
• Plan and implement building-wide capital projects.
• Implement cost-saving measures, including energy surveys, water consumption audits, and periodic review of service contracts.

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ACCOUNTING

Our team consisting of a Vice President, Accounts Payable and Receivable Supervisors, and Accounts Payable Specialist provide financial and accounting services to our clients as follows:

• Collect rents, common charges, maintenance charges, and escalations.
• Pay and track invoices, including, mortgage, tax, and other recurring payments.
• Prepare monthly financial reports including operating budgets for clients and their financial advisors.
• Review insurance policies and premiums and follow – up communication to keep Boards and Owners advised of policy / coverage changes.
• Prepare annual filings for RPIE, DHCR, Tax Certiorari (Tax Protests), Coop / Condo Abatement, and many others.

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LEASE ADMINISTRATION

A full-time lease administrator works in coordination with the property managers, and accounting team to ensure that leases are executed in a timely and accurate manner, incorporating frequently changing regulations from the city and state.

• Review and prepare new apartment leases and oversee Coop’s subleases (coops and condos).
• Set renewal rates with owner’s inputs, generate renewal leases with the latest riders, and follow up with all tenants to ensure they return executed leases within compliance dates.
• Maintain tenant security deposit accounts.

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BUILDING COMPLIANCE

A full-time in-house compliance officer works to implement and oversee frequently changing regulations from the city and state:

• Monitor and attend administrative hearing to clear violations for FDNY, ECB, and other NYC agencies
• Monitor all annual filings for HPD registration, elevators, boilers, water tanks, energy ratings, etc.
• Sign building department permit applications with DOBNOW and compliance sign-offs (including elevator, boiler, façade, etc.)

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INSURANCE 

The insurance industry continues to navigate a hard market, characterized by strict underwriting requirements and capacity restrictions that drive premium increases and limited options. To assist our clients through these challenges, our dedicated Insurance Department acts as a vital bridge between clients, brokers, and insurance carriers.

Our team provides comprehensive support across several key areas:

• Documentation & Quote Generation: We manage applications with updated information to obtain and present multiple competitive quotes to our clients to help determine the right coverage.
• Policy Administration: We handle everything from saving endorsements and renewals to making payments and providing updated insurance information to additional insured parties.
• Claims Handling: We promptly notify carriers upon a loss, manage acknowledgment letters, and provide adjusters with the necessary information to process claims efficiently.
• Risk Management: We manage loss recommendations from carriers to help avoid policy cancellations.
• Audits & Compliance: We keep Workers’ Compensation and Disability audits up to date to prevent penalties, coverage gaps, or cancellations.